Terms and Conditions

TERMS AND CONDITIONS OF BUSINESS JUNE 2012

DEFINITIONS:

Black Fox Metalcraft Ltd. is the sole manufacturer of Black Fox Metalcraft products,  based at the above address, hereinafter referred to as ‘the Manufacturer’

Black Fox Metalcraft Ltd is registered at 22 Castle Drive, Berwick upon Tweed, TD15 1NS.

‘The Customer’ is any person, firm or company, who agrees to purchase goods from the Manufacturer

The Manufacturer provides a range of products that will be referred to hereinafter as ‘the Goods’

PAYMENT & DELIVERY:

Unless otherwise agreed in writing, the Customer will pay the Manufacturer in advance in British Pounds Sterling for the Goods.

Additional delivery charges will be agreed with the Customer on a case by case basis

Payments will be made by card, cheque, or by direct transfer into the Manufacturer’s bank account

The Manufacturer will despatch the Goods only on receipt of full payment from the Customer

When a deposit is taken for design work to be done, we ask that our customers are as clear as they can be in describing what they want. If the customer changes their mind more than once, a small charge for any further design work may apply, and this will be decided on a case by case basis.

PRICING:

All prices include delivery and packaging to mainland UK, any additional delivery charges will be agreed with the customer on a case by case basis.

Overseas prices are Ex-Works Hawick United Kingdom

With the exception of orders already received or quoted for, the Manufacturer reserves the right to alter prices for the Goods at any time and without notice

Unless specifically stated otherwise, price quotations will remain valid for 30 days from the date of quotation

COMPLAINTS RETURNS AND DAMAGES:

The Customer will contact the Manufacturer in writing within 14 days if the Goods arrive with the Customer damaged or in short quantity, and return any damaged items in their original condition to the Manufacturer, carriage paid

The Manufacturer will inspect the returned Goods and either offer to refund payment or will despatch replacement Goods to the Customer

INTELLECTUAL PROPERTY:

Nothing in these terms and conditions confers on the Customer any right or interest in any of the trademarks or domain names owned by or licensed to the Manufacturer, or any right or license to use or affix any such trademark to any product. All rights to the images contained on this site are owned by Black Fox Metalcraft Ltd. You are not permitted to reproduce these images without the rights holders consent for any reason.

FORCE MAJEURE:

If events beyond the Manufacturer’s control prevent or hinder the Manufacturer from delivering the Goods to the Customer in accordance with the contract, the date or dates for delivery shall be extended by the period of delay caused by such events.

BESPOKE DESIGN WORK

When we say there is 'no extra charge for bespoke hanging sign designs,' this means we allow for an hour or so of design work within the price. This is usually enough to create a fairly straightforward design with minor alterations. If the design does go back and forth multiple times, especially with significant alterations, an hourly rate will apply. We don't add on anything for an extra few minutes here and there, but if I'm using my skill and 20 years of experience far exceeding this time, we do need to be covered for this at an hourly rate. (There has never as yet been an occasion where we have needed to charge for more than one hour).

In almost every case, where plenty of consideration has been given before commissioning the design and a clear brief given, the design work is done within the hour or so of time allowed. I'll ask enough questions before starting work that I should know exactly what I am doing, therefore keeping the design process as straightforward as possible.For large bespoke design projects, an hourly rate does apply, and these costs would be discussed and agreed prior to starting any work.